Amazon Confirms It Will Replace Missing PS5s
Amazon has emailed customers in the UK who failed to receive their PS5s to inform them that they will receive replacements.
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Amazon has contacted customers in the UK whose PS5s went missing on release day revealing how it plans to put things right.
Chances are those of you in the UK were annoyed after learning the PS5’s release date was a week later for you than it was in the US and other parts of the world. The reality soon set in that the next-gen console is in such high demand that for most of us, it didn’t really matter when the release date was. Stock sold out so quickly that far more people have been left without one than with.
That’s the fault of a few factors. Not only that there isn’t enough supply to meet demand, but also because of scalpers buying up PS5s using bots and software. One group in the UK claims to have bought and resold as many as 3500 PS5s, probably for twice their RRP. Even those who managed to bag a pre-order back in September were left wondering what went wrong come release day.
Customers who were waiting on a PS5 from Amazon in the UK received everything from coffee machines to cat food. Some even caught footage of their delivery drivers claiming the package had been delivered without even coming to the door. That led to BBC consumer show Watchdog investigating the situation, and Amazon parting ways with one of its drivers.
Amazon UK has now sent an email to all of those it knows to have been affected by this missing console saga. It has promised all of them a replacement console as soon as they have some to send. It does require action from the customers, though. Since all of them have already been refunded for the console, they will need to respond to the email confirming that it’s okay for Amazon to charge their card for the replacement PS5.
“We will be able to secure a PlayStation 5 for you as a replacement for the order that you didn’t receive,” the email reads. Affected customers will need to let Amazon know that they want a replacement console and it is okay for their card to be charged by 11:59 PM on Saturday, December 5, 2020. The email doesn’t appear to divulge when exactly the replacement PS5s will be delivered.
Link Source : https://www.thegamer.com/amazon-replace-missing-ps5/