Pokémon Sword and Shield Doesn’t Refund Players for Buying Wrong DLC
With an increase of players purchasing the wrong version exclusive DLC pack for Pokémon Sword and Shield, Nintendo states they won’t provide refunds.
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Nintendo Support has put out a statement that Pokémon Sword and Shield will not refund players that purchase the wrong version of the game’s Isle of Armor expansion. Isle of Armor is the first half of Pokemon Sword and Shield’s Expansion Pass, and it’s set to be released incredibly soon, making Nintendo’s inaction in this matter all the more upsetting.
The Expansion Pass has separate listings for both Pokémon Sword and Pokémon Shield on the Switch eShop, and the different versions of the Isle of Armor and Crown Tundra DLC are bafflingly incompatible with the incorrect version. The game-specific DLC are mostly similar to each other with a few differences. Aside from different wild encounters in each version, they feature different rivals the player will encounter on their journey. The Pokémon Sword version will have Klara, a rival who primarily employs poison type pokémon, while the Pokémon Shield version will feature Avery, who relies on psychic types.
As reported and summarized by Nintendo Soup, Nintendo of Japan’s Customer Support has tweeted a disappointing and mildly unsurprising response to a noticeable increase of players complaining to them that they’ve bought the wrong version of the Expansion Pass. Though they shared instructions on how to correctly access the Expansion Pass option in the menu of the correct Pokémon game that a player actually owns, they made no mention of refunding players that have already made the wrong purchase by accident. The closest the tweet comes to helping in that regard is warning players to be careful when purchasing the DLC, which is a slap in the face of those who’ve dropped $30 down the drain at best and downright avaricious at worst.
現在『ポケットモンスター シールド』をお持ちの方から、「ソードのエキスパンションパスを間違って購入してしまった」とのお問い合わせをいただいています。 エキスパンションパスは【ソード用】と【シールド用】に分かれています。購入の際はご注意ください。#ポケモン剣盾 #エキスパンションパス
Nintendo’s eShop has been stingy in the past with offering refunds for games. Earlier this year, Nintendo won a court case stating that customers in Germany and Norway can’t refund preorder purchases on the eshop. This is also far from the first controversy that Pokémon Sword and Shield has been embroiled in. The infamous one is the cutting of the National Dex from the game at launch, dubbed “Dexit” by upset players, but this controversy gave way to other problems that people had with the game, such as outdated graphics, missing features like Mega Evolution and Z-moves, and more. Of course, that didn’t stop the game though from being the highest selling Pokémon game of all time and one of the Switch’s most reliable bestsellers.
Still, the amount of ire that Pokémon Sword and Shield draw doesn’t look good for Nintendo, and this is yet another grievance to add to the pile. While it’s highly doubtful that this will affect the game’s sales in any major capacity, refusing to practice basic customer service isn’t a good way of building the Nintendo or Pokémon brands, which shouldn’t coast off the good faith they’ve won from good business done in the past. It would also go some way towards rebuilding trust with those who were left unsatisfied with the experience of Pokémon Sword and Shield thus far to do the right thing and refund players affected by a mistake that is obviously all too easy to make.
Link Source : https://screenrant.com/pokemon-sword-shield-isle-of-armor-refund-nintendo/